Frequently Asked Questions

We compiled a list of the most common questions below.
For further assistance contact [email protected]

I am an existing TIPCO customer. How do I create an E-Store account?

You will need your Customer ID from an invoice. If you do not know it, reach out to [email protected] or call us at 410-356-0003. Once you have the Customer/Account ID, follow the steps in the How to Register video under Resources or the PDF instructions below.
Download PDF Instructions HERE

I do not have a line of credit with TIPCO. Can I use the E-Store?

When registering, choose the NEW RETAIL CUSTOMER ACCOUNT option. You will be able to login and shop immediately after registering and checkout using a credit card.

How do I apply for credit terms?

To apply for credit terms to set up P.O. checkout, fill out the Credit Application below and send to [email protected] or fax to 443-548-4262
Download Credit Application HERE

I forgot my password. How can I reset it?

When trying to log into your account, click Forgot your password?. It will prompt you to enter your email. After you enter your email, reset instructions will be sent to your email. If you need any additional assistance accessing your account, reach out to [email protected]

I can’t find the product that I’m looking for.

If you cannot find the product you are looking for on the E-Store, use the Chat feature on the E-Store, contact [email protected], or call 410-356-0003.

I need help using the website. Who can I contact directly?

Use the chat feature on the E-Store, contact [email protected] or call 410-356-0003 and we will happily assist you. Your request for help will never be outsourced.  A TIPCO team member will respond to your request and be there to help.

How can I request a quote?

When logged into an account, under MY ACCOUNT, there is the option to Request for Quote. Your request will received by a member of the TIPCO Customer Fulfillment Team and responded to shortly. If you do not know the TIPCO part number of the item you are requesting a quote for, don’t worry – just enter any information into that required field.

Can I add my company part numbers?

On individual items, there is the option to Add / Remove CPN under the ADD TO CART button. If you would like a list of your part numbers added in bulk, send a request to [email protected] and we would be happy to assist you in adding the part numbers.
Once your part numbers are added, you can use them to search the e-store.

How can I change or cancel my order?

To change or cancel your order, please contact [email protected] or call 410-356-0003.

How can I view my order history?

When logged into your account, under MY ACCOUNT, you will see the Order History option. You can navigate your complete order history by date, P.O., or order number.

Can I reorder from past orders?

Yes, if the item exists on the E-Store, you can click the eye icon and view the order. Then, select the boxes of the items you wish to re-order and click the RE-ORDER button.

Can I pick up my E-Store order at a TIPCO location?

When checking out, select WILL CALL, and then the TIPCO location you wish to pick up your order at.

TIPCO usually delivers my order. Is that an option on the E-Store?

Yes, when checking out select the TIPCO Delivery or Best Way option. Add any important information into the Shipping Instructions or Order Note fields.

What shipping carriers do you use?

In addition to TIPCO Delivery for qualifying customers, we offer UPS Ground, UPS Next Day Air, UPS 2nd Day Air, Will Call, or UPS Collect in the checkout drop-down options. If you do not see your preferred carrier, leave a note in the Shipping Instructions and we will work to accommodate you. 

How can I change my Ship-To address?

When checking out, you can select a different Ship-To address or choose the “Ship the order to a different address?” box to ship to a location not listed with your Ship-To options.